Support
Get help with Olli for Shopify.
Email support for install, sync, purchase orders, Campaign Guard, privacy, and billing questions.
Install help
OAuth, Shopify app credentials, scopes, and store connection.
Sync help
Products, variants, inventory, locations, and order history.
Buying logic
Daily actions, supplier lead times, incoming stock, transfers, margin alerts, and Campaign Guard.
Privacy requests
Data export, deletion, Shopify privacy webhooks, and account removal.
Response target
We aim to reply within one business day. Critical install, billing, or privacy issues are prioritised.